The Oracle Corporation is one of America’s biggest computer tech corporations. The company specializes in the development of software products and hardware systems, focusing on database management in particular. Oracle is known for a sincere quality of service and this is primarily down to their My Oracle Support website. Known as MetaLink until recently, the site aims to provide users of Oracle products access to support information, updates and more. There are a number of benefits to using the My Oracle Support website.
Oracle Community
One of the most rewarding areas of the support site provided by Oracle is the community section. This gives people the opportunity to connect with like-minded people in their chosen industry. It is also a chance for people to network, which can help bring new business to both sides of the table. The My Oracle Support community is overseen by professional staff, who can comment on ideas, as well as offer guidance as and when it is needed.
Configuration Management
When a business registers with My Oracle Support, it will be given the chance to log its own personal configurations with a specialist manager, known as a Collector. This enables the support system to run health checks specific to the business’ configurations. The system can also offer personalized advice, which will prevent system errors, slowdowns and other problems before they affect the business. Unlike similar sites, My Oracle Support has one configuration manager, as oppose to several, therefore making it a more streamlined process for the business.
Quick and Easy Problem Resolution
Because the My Oracle Support website already has the business’ important configuration data embedded in to their own personal service request, problems can be identified and resolved quickly. The website already has all the information it requires, meaning minimal contact and disruption for the business in question. In fact, this system means many problems are prevented before they even have a chance to have any sort of effect on the business’ system. The whole support experience is easy to follow and manage from a simplified dashboard, which lets the customer know their configuration details, projects and information on any current service requests.
Advice from the Experts
My Oracle Support offers 24-hour support and the chance for customers to seek the information they need from a variety of experts. The site also offers a wealth of information concerning system updates and the most up-to-date practices. The website will automatically let a customer know when one of their products has an update available, as well as details on products that will enhance the customer’s business or user experience.
Cost
Perhaps the biggest advantage to My Oracle Support is the cost. Currently, the site is free to those people who have a premier support subscription.
My Oracle Support is said to be 30% faster and 40% more effective than similar services offered by other companies. The Oracle website also reports that when people use their configuration management, up to 30% of problems are avoided completely, with another 24% being resolved within the hour. The My Oracle Support website features a whole host of videos and informational sections explaining everything from how to register on the site, to company statistics.